Welcome to King Buyback Terms and Conditions.
These terms and conditions outline the rules and regulations for the use of King Buyback’s Website.
King Buyback is located at:118 York Street, UNIT 2, Nuneaton, CV11 5PS The free tracked postage label by King Buyback is insured for all orders under £200, any orders over £200 please contact us to arrange a courier to come and collect your order.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use King Buyback’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements: “Client”, “User”, “You” and “Your” refers to you, the person accessing this website
and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers
to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client
All terms refer to the offer, acceptance and consideration of payment necessary to undertake
the process of our assistance to the Client in the most appropriate manner, whether by formal meetings
of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect
of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law
of Nuneaton. Any use of the above terminology or other words in the singular, plural,
capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Most of the modern day interactive web sites
to enable the functionality of this area and ease of use for those people visiting. Some of our
Unless otherwise stated, King Buyback and/or it’s licencors own the intellectual property rights for
all material on King Buyback. All intellectual property rights are reserved. You may view and/or print
pages from http://www.kingbuyback.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from http://www.kingbuyback.com
- Sell, rent or sub-license material from http://www.kingbuyback.com
- Reproduce, duplicate or copy material from http://www.kingbuyback.com
Redistribute content from King Buyback (unless content is specifically made for redistribution).
You and your order
Before you send a device to us, you will need to complete an order form for each device, after which we will provide you with an estimated price. Your order form must be complete and accurate, and you must update us if any of the information changes. If the order form information is not complete or accurate, you may not receive the full estimated price.
Submitting an order will create an account on our site for you to access and will secure your quoted price for 14 days, after this period if we haven’t received your device your order will be cancelled and you will need to create a new order on our website if you still wish to send us your device.
To submit an order and sell us a device, you must be:
- a UK resident or accessing our site from the UK
- able to enter into a binding contract
- at least 18 years old (or have obtained your parent or guardian’s consent to the relevant sale for the relevant sum).
Following acceptance of your order form we will send you a FREE tracked label via your confirmation email. When sending your device, please ensure your device is packed well and your order number is wrote on the label.
Any device you send us must match the make and model from your order form and by sending it to us you confirm that it:
- Powers on and off.
- Is complete with all parts.
- Includes its battery within the casing.
- Is not crushed or liquid-damaged.
- Is not PIN locked, iCloud locked, Google locked or Activation locked.
- Is not “jail-broken” or similar and that the firmware has not been altered.
- Has not been opened or tampered with.
- Is original and meets the manufacturer’s original UK specifications.
- Be owned by you not blacklisted as lost/stolen.
- Only be locked to a network if you have specified it in your order.
If you send us a device which does not meet the above requirements, is not listed on our website, we will contact you and offer a revised price or we will refuse purchase of your device. If we refuse to buy it, you may ask us to return it (You will be required to pay postage) or we can recycle it for you. If we are unable to contact you regarding your device within 14 days of receiving the device, we will automatically process it or recycle it. You will not receive any payment for devices which are returned or recycled.
It is important to REMOVE ALL ACCOUNTS from the device to make sure it’s not ACTIVATION or ICLOUD locked, or PASS CODE locked before sending them into us.
We accept boxes, chargers and accessories but they do not increase the estimated price and we may not be able to return them if you request for your device to be returned.
Grading your device online.
To receive the full quoted price for your device, you need to make sure you grade it accurately or we may revise the quoted offer.
Any devices that won’t power on (possible dead devices) will take longer than 24 hours to process. Until it arrives for testing we won’t know the condition of the device, therefor we can’t guarantee the online quote for devices that don’t power up.
New – A unused device, boxed and sealed with all accessories.
Working – All parts of your device need to be fully functional, the device housing needs to be in good condition it can have minor scratches but not smashed/bent/dented, the software needs to be fully functional.
Broken – This option is for damaged devices for example damaged casing, LCD touch screen faults, cracked screens, damaged or non-functioning cameras, broken buttons/ keypad damage, deep scratches or dents, charging issues, microphone or earpiece damage, cracked/chipped backs, battery faults etc.
Devices that are liquid damaged or have motherboard faults, for example, software problems/multiple audio issues/turning off and on etc. This damage is not classed as ‘faulty/broken’. Devices in this condition will be classed as ‘dead’ devices as they have permanent irreparable damage. We do still accept ‘dead’ devices however we have a separate price bracket for ‘dead’ devices this is considerably lower than all the offered online prices. if you would like to know what you would get for a ‘dead’ device contact us. If you wish to send us a ‘dead’ device you can still send them to us and grade them ‘faulty’ but please add a note to your order or email us and make us aware as you will be offered a new revised price once we have tested it and assessed the damage.
We aim to update our site regularly to keep up to date with the price changes and any changes to our terms and conditions. We reserve the right to change our website details without the need to inform the users. We may change our site content at any time. If the need arises, we may suspend access to our site. We make every effort to ensure that all the information on our site is always as accurate as possible and in the event of an error we will attempt to correct such error as soon as possible.
Our website clearly displays the price of devices in New, Working and Faulty/Broken conditions, so there are no nasty surprises. Our price promise guarantees you receive the full price quoted for your device, providing it meets our Terms & Conditions of Supply. * iCloud locked devices will void this guarantee as will dead devices.
Once we receive your device, if we do find that we need to adjust your offer it will be because the device does not meet our terms and conditions, we will email you with a new price offer for your device. If you are not completely satisfied with the revised offer, you can request to have the device returned to you, a small postage fee may be in place for the return of your device depending on the circumstances.
Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days. Price promise does not apply to locked devices, stolen devices or dead devices.
We will usually send payment the same day your device is processed this is our 24 hour payment guarantee. During busy periods it may take longer for us to process your order. We will email you and update the order tracking page once your device has been added to the processing queue. Please note we do not process devices on weekends or public holidays so this may extend your payment period.
Same day payment
To make sure you get paid fast please make sure all device details are accurate and that it’s not locked to any accounts. We always try our best to process your order and send the payment you’re your bank account on the same day we receive your device. Same day payment promise is subject to orders meeting our Terms & Conditions of Supply.
*Our opening hours are Monday to Friday 9am – 5pm, excluding public holidays. Same day payment will not apply to orders received after 2pm.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. We are not responsible for any of your loss or damage that is not within our premises. some losses can be claimed using KBB insurance cover depending on the circumstances.
Your statutory rights are not affected by these terms and conditions, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence, our fraud or fraudulent misrepresentation or any other matter which cannot lawfully be limited or excluded. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Access to our site is permitted to the user only if they agree to our terms and conditions, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time.
Ownership of the device will pass to us when we dispatch payment to you or (if applicable) when we recycle the device for you.
Payments will be sent by the method chosen in your order form. If you wish to amend your payment method, please contact us before we complete your order. Payment will only be sent following receipt, testing and acceptance of your device (or under the “Reduced Prices” process set out above). We aim to issue payment within 1-2 working days of acceptance of your device or expiry of the 14 day notice period under the “Reduced Prices” process set out above. However, this timescale for guidance only and we cannot guarantee payment within that time. You should allow 2-3 working days for cheques and 2-12 hours for electronic payments to arrive.
All valuations include VAT (or other applicable tax) at the applicable rate.
Payment processing depends on third parties (such as postal services and banks) whom we do not control, and on you inputting complete and accurate payment details during the order process. We do not accept liability for any delay or failure in your receipt of payment because of those third parties’ action or inaction or your provision of inaccurate or incomplete details.
Postage and returns
YOU MUST ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.
You send your device to us at your own risk. We cannot be responsible for devices we do not receive, or for the condition in which we receive devices. We strongly recommend that you pack your device carefully to minimise the risk of damage. The free post label does not guarantee that the device will be received in the same condition as sent. We recommend that you wrap your device in bubble wrap and place it in a strong rigid box (ideally the original device box) so it cannot move or rotate in transit. All devices must be sent in accordance with Royal Mail guidance.
If you do not use the free post label provided by us, you will be responsible for obtaining a receipt from Royal Mail and retaining this for tracking and insurance purposes. If you use the free post label provided, your phone will only be insured in transit by Royal Mail up to Royal Mail’s limits.
Please note: your device will be tracked online to our local delivery office. It will then appear as “delivered” on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we’ll let you know.
If your device is lost or damaged in the post, we will advise you how you might claim against the Royal Mail, however we cannot guarantee you will be successful.
Returning your device will be free of charge and tracked using Royal Mail if we are responsible for the reason for it being returned. If we are returning the device to you because its locked, a dead device or not listed correctly by yourself then that will be your liability under these circumstances you will be charged a postage fee. Your device will be held with us for up to 14 days until we receive the payment via PayPal. If you refuse to pay your device will be recycles after 14 days, we reserve the right to do so.
Your completion of the order form is an offer to us to purchase the device. The contract between us and you will be formed, subject to these terms and conditions, when we confirm receipt of your order form. The contract between you and us is conditional upon us receiving the device and it (and you) complying with these terms and conditions. The estimated price may be varied as set out in these terms and conditions. Our contract with you will terminate or expire when we buy, recycle or return your phone in accordance with these terms and conditions.
These terms and conditions are governed by English law and claims in relation to our contract with you are subject to the jurisdiction of the courts of England and Wales.
If you need to contact us in relation to our contract with you, please use the methods set out in these terms and conditions. If we need to contact you, we may do so using any of the contact details you provided to us, including in your order form.
If a court finds part of our contract with you unenforceable, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
This contract is between you and us. You may not transfer any of your rights or obligations under your contract with us without our prior written consent. We may transfer our rights and obligations under this contract at any time (although we will let you know and will ensure that this does not affect your rights under your contract with us). No person other than you and us shall have any rights to enforce any of the terms of this contract.
Even if we delay in enforcing our contract with you, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
If you have any complaints regarding our service, please contact us and we try our best to resolve the complaint.
Hyperlinking to our Content
- The following organisations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organisations;
- Online directory distributors when they list us in the directory may link to our Web site in the same
manner as they hyperlink to the Web sites of other listed businesses; and
- System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls,
and charity fundraising groups which may not hyperlink to our Web site.
- These organisations may link to our home page, to publications or to other Web site information so long
as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or
approval of the linking party and its products or services; and (c) fits within the context of the linking
- We may consider and approve in our sole discretion other link requests from the following types of organisations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American
Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American
We will approve link requests from these organisations if we determine that: (a) the link would not reflect
unfavourably on us or our accredited businesses (for example, trade associations or other organisations
representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed
to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content
in a newsletter or similar product furthering the mission of the organisation.
These organisations may link to our home page, to publications or to other Web site information so long as
the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval
of the linking party and it products or services; and (c) fits within the context of the linking party’s
If you are among the organisations listed in paragraph 2 above and are interested in linking to our website,
you must notify us by sending an e-mail to firstname.lastname@example.org.
Please include your name, your organisation name, contact information (such as a phone number and/or e-mail
address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site,
and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organisations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the
context and format of content on the linking party’s site.
No use of King Buyback’s logo or other artwork will be allowed for linking absent a trademark license
Without prior approval and express written permission, you may not create frames around our Web pages or
use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular
link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also
reserve the right to amend these terms and conditions and its linking policy at any time. By continuing
to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact
us about this. We will consider requests to remove links but will have no obligation to do so or to respond
directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness
or accuracy; nor do we commit to ensuring that the website remains available or that the material on the
website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify
and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any
page on your Web site or within any context containing content or materials that may be interpreted as
libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or
other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a)
are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or
in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort
(including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge,
we will not be liable for any loss or damage of any nature.
Your device price and send back for FREE terms
We reserve the right to revise the amount paid for the device, which will take into account the actual condition. The seller will be notified of the revised price and the reason for the revision. This will be received by email and will also appear in their ‘my account’ section of our website. The seller will then have the opportunity to accept or decline the offer. Declined offer items are returned to the seller for free unless the item is i-cloud locked, Liquid damaged or missing components, in this case a £5 fee is in place for tracked return postage.
Credit & Contact Information
If you have any queries regarding any of our terms or our business please contact us.
Telephone – 02476 327 389.
Email – info@Kingbuyback.com